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Questions and Answers

  • Do you offer free shipping?


    Standard shipping (Free) - Takes 2 to 3 business days to deliver.
    Express delivery : Takes 1 business day to deliver. This option costs approximately £6

  • How do I contact Customer Service?

    The easiest way to reach our customer service team is to submit a ticket.

    We're a team of real people (nice ones!) based in The United States, and we'll get back to you ASAP - the form just helps us help you as efficiently as possible.

    Or if you prefer to speak with someone by telephone, give us a call! We’re here between 8:30am and 7:30pm ET, Monday through Friday. 10am - 4pm on Saturday and 8:30am - 5pm on Sunday.

    1-910-602-1421 (worldwide)

  • What is "Pink Noise"?

    While we call it “white noise” because that’s the term used by most of our customers, our Dohm products are actually creating "pink noise." If you sample various "colors" of sounds, you will quickly hear that actual "white noise" is highly annoying and not conducive to sleep. Our Yogasleep Signature Sound contains less high frequency content than “true” (“scientifically defined”) white noise, and also less than most competing sound machine models on the market. The ear is more sensitive to high frequency sounds, so it perceives our sound as more soothing.